Designing an Effective Client Engagement Experience

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About this session

Room Capacity: Restricted to 100 participants (Meeting limit ZoomPro - first come, first served).


Level of Interactivity: Medium / Interactive Sessions


Session Description

Through this session we hope to introduce to you mindsets, methods & tools that you can use to better engage with your clients in a way that creates clarity, trust & collaboration to move forward. Our 60 minute session will be a combination of activity, discussion, input & Q&A.

Tags: #clientengagement #designthinking, #servicedesign, #coaching, #businessdevelopment, #peerlearning

Additional Session Information

If you have a question before our session starts or something is not working while it's running, please go to our session channel "Client Engagement" in Fleep: click here and look for information or help.

This will be an interactive session, which lives from the exchange of its participants and we have a limit of 100 participants in our Zoom link. Therefore we ask you to please:

Enter the session on time. It will be first-come, first-serve. We will open the session 10 minutes before start time. If you are not able to enter anymore because the room is full, please resort to another session, which has more the character of a webinar or talk. We appreciate your understanding.

Option: For those who couldn't enter the session but who want to watch, this is our live stream link

Video Tool This Session Will Use

Zoom Session Link:Click here to join

Make sure you are prepared How to Use ZOOM.

You can test your zoom connection by using test this link

Collaboration Tools We Will Use

We will mainly be using Zoom and its many tools. We also go a little old school and ask that you have a pen and paper on standby beside you to sketch out ideas and thoughts.

Additional Information

  1. Acquaint yourself with the ZOOM Tools we will use beforehand (see above). Unfortunately, due to the number of participants and the limited time, we will not be able to offer any technical support during the session.
  2. Enter the session on time, preferably 10 mins prior. We wiIl start admitting people in 10 minutes before scheduled start time.
  3. Please feel free to actively participate in breakout sessions and give space to others to share and learn with you. Let's have fun guys!

If you have questions before or after the session, please post them in our session's Fleep channel:

Go to our Fleep channel!

Arif Ahmed

HRMS Consultant (Multinationals, Enterprises and SMEs), ACSTH ICF®️ Team Coach.

Kathy Fernandez

IAC® Masteries Coach, FINEEC Certified Professional Facilitator, Certified Trainer.

Isabell Zubinsha Melvin

Design Thinker, Facilitator, Coach & Client Relationship Manager. Isabell helps companies who are looking to grow their people (Talent) and their businesses by designing Talent Development Solutions.

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