Getting The Basics Right - Service Design At The Third Largest Retailer In The World

A session by Roman Schoeneboom
UX Design Systems Lead, Credit Suisse

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About this session

40 minutes case-study presentation followed by 20 minutes of Q&A. Open to 100 participants.

The talk will cover: - Company overview and team set-up - Insights from journey mapping - Doing research as a team sport - Research example 'Post Family' - Building a customer needs library - Building a design playbook - How to tackle organizational challenges - Providing training


Roman Schoeneboom is inviting you to a scheduled Zoom meeting.

Topic: Getting The Basics Right - Service Design At The Third Largest Retailer In The World Time: Apr 24, 2020 03:00 PM Zurich

Join Zoom Meeting https://us02web.zoom.us/j/8279776578

Meeting ID: 827 977 6578

Roman Schoeneboom

MSc Entrepreneurship, Design and Innovation MA Service Design BA Media Design Certified LEGO Serious Play Facilitator IBM Enterprise Design Thinking Practitioner Degreed Level 6 on Leadership

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