40 minutes case-study presentation followed by 20 minutes of Q&A. Open to 100 participants.
The talk will cover: - Company overview and team set-up - Insights from journey mapping - Doing research as a team sport - Research example 'Post Family' - Building a customer needs library - Building a design playbook - How to tackle organizational challenges - Providing training
Roman Schoeneboom is inviting you to a scheduled Zoom meeting.
Topic: Getting The Basics Right - Service Design At The Third Largest Retailer In The World Time: Apr 24, 2020 03:00 PM Zurich
Join Zoom Meeting https://us02web.zoom.us/j/8279776578
Meeting ID: 827 977 6578