Service Blueprint Modelling — Innovate Your Service Design Project With This Toolbox

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About this session

Room Capacity: 300 people We will provide a conference tool and a livestream in youtube

Level of Interactivity: Mid: Presentation + Short Exercises + Chat Q&A

SESSION DESCRIPTION The Service Blueprint is as central as the Business Modell Canvas in the creation of new products & business. As with every canvas, just checking the boxes does not create innovation. So how do we innovate services?

I would like to show your three different ways to innovate your Service Blueprint. 1.) Service Blueprint Patterns, 2.) an adaption of the Blue Ocean Strategy, as well as 3.) Foresight & Service Innovation.

I will provide examples as well as a short exercise.

In the end I would like to discuss with you how we can test assumptions in Service Blueprints in order to iterate our business plan.

Looking forward to session,

VIDEO TOOL THIS SESSION WILL USE We will use the browser-based tool JITSI. So, no need to download anything. You need a Chromium-based browser such as Chrome or Brave.

Click the following link to join the meeting from your computer: https://meet.jit.si/UnseenOctopodesReadAllTheTiThe

You can also take part through the livestream (private, with link only), which will be available here: https://youtu.be/-PGhEg7tNKI . Don't worry, you will also be able to take part in the exercises.

COLLABORATION TOOLS WE WILL USE As this is not a heavily interactive session, we will only use the webinar tool chat and the tool mentimeter, which is brwoser-based. during the session.

Niklas Laasch

Strategic Designer trying to create a positive impact on the lives of users by developing services and business models especially in the areas of healthcare and sustainability.

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